Privacy Policy

PRIVACY POLICY

The Side Quest Adventures LTD

Last updated: 14 October 2026

Registered office: 124 City Road, London, United Kingdom.

Website: https://www.thesidequestsociety.co/

1. Introduction

The Side Quest Adventures LTD (“we”, “us”, “our” or the “Company”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, enquire about our trips, make a booking, participate in our travel experiences or communicate with us.

We organise adventure trips, group expeditions and travel experiences in destinations around the world. Delivering these services may require us to process information necessary to manage reservations, coordinate travel arrangements, communicate with participants and support travellers during their trips.

We process personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

2. Who Is Responsible for Your Personal Data?

The Side Quest Adventures LTD is responsible for determining how and why personal information is processed in connection with our website and services, where we act as the data controller.

Company: The Side Quest Adventures LTD

Registered office: 124 City Road, London, United Kingdom.

Website: https://www.thesidequestsociety.co/

Email: TiaRyanOskar@gmail.com

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the email address above.

3. Personal Information We Collect

Depending on how you interact with us and the requirements of your chosen trip, we may collect the following categories of personal information.

3.1. Identity and contact information

This may include:

Full name.
Email address and telephone number.
Country of residence and billing address.
Date of birth or age, where needed for eligibility or travel arrangements.
Emergency contact details, where provided or required.

3.2. Booking and travel information

When you enquire about or book a trip, we may process:

Your chosen trip, dates and booking reference.
Number of travellers and relevant booking preferences.
Payment status, deposit information and outstanding balances.
Relevant travel arrangements and itinerary information.
Passport, visa or travel-document information where necessary to arrange specific services or comply with legal requirements.
Special requests, accessibility arrangements and relevant dietary requirements where necessary.

We aim to collect only the information reasonably necessary for the relevant purpose.

3.3. Payment information

Payments may be processed through third-party payment providers or Wix's payment and checkout infrastructure.

Depending on the payment method, these providers may collect payment card details, billing information, transaction identifiers and fraud-prevention information.

We may receive information such as the amount paid, payment status, transaction reference and refund status.

We do not intend to collect or store full payment card security details ourselves where payment processing is handled by an external provider. The payment provider's own privacy policy will also apply to its processing activities.

3.4. Health, accessibility and emergency information

Some adventure trips may require limited information about health-related needs, allergies, mobility, dietary requirements or emergency arrangements to help us assess suitability and coordinate safe participation.

Health information may constitute special-category personal data under UK GDPR. Where we process it, we will identify and rely on an appropriate legal basis and, where required, a separate condition under data protection law.

You should only provide sensitive information that is reasonably necessary for the trip or requested for a clearly explained purpose.

3.5. Communications and enquiries

We may collect information you provide through contact forms, email, booking enquiries, feedback, complaints or other communications.

This may include your questions, preferences, feedback and information needed to resolve a booking issue.

3.6. Website and technical information

When you visit our website, certain technical information may be collected by Wix or other website technologies, depending on our configuration and your privacy choices.

This may include:

IP address and approximate location derived from it.
Browser type, device type and operating system.
Pages visited and interactions with the website.
Referral information and website performance data.
Cookie identifiers and similar online tracking information.

The information collected depends on the features and technologies active on the website.

3.7. Marketing preferences

If you subscribe to our updates or otherwise choose to receive marketing communications, we may process your contact details, subscription status and communication preferences.

You can withdraw consent or opt out of marketing at any time.

4. How We Use Your Personal Information

We may use personal information for the following purposes:

Managing enquiries and bookings

Responding to questions and requests.
Creating, confirming and managing reservations.
Processing deposits, balances, cancellations and refunds.
Communicating trip information and itinerary changes.

Organising travel experiences

Coordinating accommodation, transport, guides and activities.
Communicating relevant information to service providers.
Meeting reasonable safety, accessibility and emergency requirements.
Providing assistance to travellers when necessary.

Operating our website

Maintaining website functionality.
Managing customer accounts and booking records.
Preventing fraud, unauthorised access and misuse.
Improving website performance and customer experience.

Business administration

Maintaining financial and booking records.
Responding to complaints and resolving disputes.
Meeting tax, accounting and other legal obligations.
Establishing, exercising or defending legal claims.

Marketing and communications

Sending newsletters, offers and information about future trips where legally permitted.
Managing subscriptions and opt-out requests.
Measuring campaign effectiveness where appropriate and lawful.

We will not use personal information for purposes that are incompatible with the purposes explained in this policy without an appropriate legal basis or providing further information where required.

5. Our Legal Bases for Processing

Where UK GDPR applies, we rely on one or more of the following legal bases, depending on the information and purpose involved.

5.1. Contract

We process information when it is necessary to enter into or perform a contract with you, including managing a booking, coordinating travel arrangements and handling payments.

5.2. Legal obligation

We may process information where necessary to comply with legal requirements, including applicable accounting, tax, consumer-protection or regulatory obligations.

5.3. Legitimate interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Examples may include managing enquiries, maintaining security, preventing fraud, improving our services and handling disputes.

Where we rely on legitimate interests, we consider the impact on your privacy and your right to object where applicable.

5.4. Consent

We may rely on your consent for certain marketing activities, optional cookies or other processing activities where consent is required.

You can withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5.5. Vital interests

In limited circumstances, we may process necessary information to protect someone's vital interests, for example in a serious emergency where the legal conditions for doing so are met.

5.6. Sensitive personal information

Where we process health information or other special-category personal data, we will also identify a valid condition under Article 9 of UK GDPR and any additional requirements under applicable law.

We will not assume that ordinary consent to our Privacy Policy automatically constitutes valid consent to every form of sensitive-data processing.

6. Who We Share Personal Information With

We do not sell your personal information to third parties.

We may share relevant information with the following categories of recipients when necessary and lawful.

6.1. Wix and website service providers

Our website operates on Wix. Wix may process personal information as part of providing website hosting, account, checkout, security, analytics and other services.

The precise role of Wix may differ depending on the particular processing activity.

6.2. Payment providers

We may share or receive relevant information through payment processors and financial service providers to collect payments, issue refunds, detect fraud and reconcile transactions.

6.3. Travel and activity providers

Depending on the trip, we may share necessary information with accommodation providers, local guides, transport operators, activity providers, transfer companies and other suppliers involved in delivering your booked services.

We aim to limit the information shared to what the recipient reasonably needs.

6.4. Professional advisers and authorities

We may disclose information to accountants, solicitors, insurers, auditors, regulators, law-enforcement agencies or other public authorities where necessary for legitimate business purposes or where required or permitted by law.

6.5. Business transfers

If the Company undergoes a merger, restructuring, sale or transfer of its business, relevant information may be transferred as part of that process, subject to applicable data protection requirements.

Where another organisation processes information on our behalf, we will take appropriate steps to ensure that the processing is governed by suitable contractual and legal safeguards.

7. International Transfers

Because we organise trips internationally and use online service providers, personal information may sometimes be accessed or transferred outside the United Kingdom.

Some travel suppliers may be located in countries that do not provide the same level of data protection as the UK.

Where applicable law requires safeguards for international transfers, we will take appropriate steps. These may include an applicable adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another legally recognised transfer mechanism.

Where necessary, we will also assess whether additional safeguards are required.

If you would like further information about relevant international transfers and safeguards, please contact us.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, contractual and reporting requirements.

Retention periods may vary depending on the type of information.

For example:

Booking and financial records: retained for the period necessary to manage bookings, refunds, accounting and applicable statutory obligations.
Customer enquiries and correspondence: retained for as long as needed to respond and maintain relevant business records.
Passport or travel-document information: retained only for as long as necessary for the relevant travel arrangements or legal requirements, unless a longer period is justified.
Health and emergency information: retained only for as long as necessary for the relevant safety, operational or legal purpose.
Marketing subscriptions: retained while you remain subscribed or until the information is no longer needed, subject to any necessary suppression records.
Technical and analytics information: retained according to the settings and retention policies of the relevant technologies and providers.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, unless we are legally required or otherwise lawfully permitted to retain it.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools and similar technologies.

These technologies may be used to support website functionality, remember preferences, maintain security, understand website performance and, where enabled, measure advertising or marketing activity.

Cookies may be classified as:

Strictly necessary: required for core website functions, security or services you request.
Functional: used to remember preferences and improve usability.
Analytics: used to understand how visitors interact with the website.
Marketing: used to measure advertising or provide more relevant marketing where enabled.

Non-essential cookies and similar technologies will be used only in accordance with applicable consent requirements.

You may be able to manage your preferences through the website's cookie settings and your browser settings. Blocking certain cookies may affect some website features.

The specific cookies in use depend on our Wix configuration and any additional tools installed on the website.

We will provide or maintain any additional cookie information required by applicable law.

10. Marketing Communications

We may send you information about trips, expeditions, offers and other updates where we have a lawful basis to do so.

Where consent is required for electronic marketing, we will obtain it before sending such communications.

You can unsubscribe at any time by using the unsubscribe link in a marketing email, where available, or by contacting us directly.

If you opt out, we may retain limited information necessary to record your preference and ensure that you are not contacted again for the same marketing purpose.

We may still send essential service communications concerning existing bookings, payments, safety information, cancellations or changes to your trip.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

These measures may include access restrictions, secure service providers, account security measures and limiting the information shared with relevant recipients.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will assess our legal obligations and notify affected individuals and the relevant authority where required by applicable law.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

Access: request a copy of the personal information we hold about you.
Rectification: ask us to correct inaccurate or incomplete information.
Erasure: ask us to delete personal information where the legal conditions are met.
Restriction: ask us to restrict certain processing activities.
Data portability: receive certain information in a structured, commonly used and machine-readable format, where the legal conditions apply.
Object: object to processing based on legitimate interests in circumstances covered by the law.
Withdraw consent: withdraw consent where processing is based on consent.
Marketing opt-out: object to the use of your personal information for direct marketing at any time.
Automated decision-making protections: benefit from applicable safeguards where decisions are made solely by automated means and have legal or similarly significant effects.

These rights are subject to applicable legal conditions and exceptions.

To exercise a right, contact us at TiaRyanOskar@gmail.com. We may need to verify your identity before responding.

We will respond within the time limits required by applicable law. Where permitted, we may request clarification or additional information if necessary to process your request.

13. Children's Privacy

Our services are primarily intended for adults, and our booking conditions generally require the person making a booking to be at least 18 years old unless otherwise agreed.

We do not knowingly collect children's personal information without an appropriate reason and lawful basis.

Where a trip involves a minor with appropriate permission, we will take reasonable steps to ensure that any personal information is handled lawfully and that any applicable parental or guardian requirements are met.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers and travel services.

These organisations may collect and process personal information under their own privacy policies.

We are not responsible for the privacy practices of websites that we do not operate. We encourage you to review the relevant policy before providing personal information to a third party.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, service providers or legal obligations.

The updated version will be published on our website with a revised “Last updated” date.

If a material change requires additional notice or consent under applicable law, we will take the appropriate steps.

16. Complaints and Contact

If you have questions, concerns or requests relating to your personal information, please contact us first.

The Side Quest Adventures LTD

Registered office: 124 City Road, London, United Kingdom.

Email: TiaRyanOskar@gmail.com

Website: https://www.thesidequestsociety.co/

If you are unhappy with how we have handled your personal information, you may also have the right to complain to the UK Information Commissioner's Office (ICO), or another competent supervisory authority where applicable.

The ICO website is https://ico.org.uk/.

We encourage you to contact us first so that we can try to resolve your concerns, although this does not affect your right to complain to the relevant authority.